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Description
We are looking for a talented SERVICE MANAGER to join our team specializing in SERVICE for our DISTRIBUTION BUSINESS SEGMENT in KITWE, ZAMBIA.
In this role, the candidate will make an impact in the following ways:
Supervises employees who install, service, and repair equipment and machinery. Supervises Service Technicians and/or Service Team Managers; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality.
Provides coaching and feedback to individual Service Technicians and/or Service Team Managers ; provides performance reviews and opportunities for professional growth. Provides first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.
Manages service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations. Develop and/or reviews quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes.
Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
Monitors the status of open repairs with technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.
Monitors goals and targets for the branch; measures, reviews, and maintains high level customer satisfaction levels. Resolves customer concerns related to Cummins or distributor warranties; develops strong relationships with key customers through frequent and professional communication.
To be successful in this role the candidate will need the following:
Intermediate level of relevant work experience in a technical field, including team supervision experience, required. 10-15 years overall Service and Engineering experience of which 5 years or more should be in a Supervisor role.
Experience is managing Teams. Technically sound , Strong analytical skills with good problem-solving skills. Good strategic foresight with the ability to guide and influence the broader organizational thinking.
Strong Team Management skills with high ethical standards, creative and self- motivated, Valid driver’s License.
Bachelor’s degree in Engineering.
Job SERVICE
Primary Location Zambia-Copperbelt-Kitwe-Zambia, Kitwe, Distributor Branch
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting Apr 25, 2024, 5:35:49 AM
Unposting Date Ongoing
Organization Distribution Business
Role Category Onsite
Relocation Package Eligible
Req ID: 240002ZV
Apply for the Urgent Best Job SERVICE MANAGER at Cummins Inc. Kitwe Zambia. Take the next step in your career today with Expertini
Great News! We've discovered an exciting live job opportunity for a SERVICE MANAGER position in Kitwe. This job is currently open for hiring/recruiting by Cummins Inc., exclusively for you at Zambia Jobs Expertini. Feel free to download the job details here.
Explore the current trends for SERVICE MANAGER jobs in Kitwe and Zambia at Expertini. The following graph provides insights into the job market dynamics.
The work culture at Cummins Inc. must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs Cummins Inc. and also by visiting their official website through Google.
The World Cities Report 2020 sheds light on the intrinsic value of sustainable urbanization in Zambia, particularly within Kitwe. It explores this value from economic, social, and environmental angles, encompassing the intangible aspects that contribute to Kitwe's distinct character. Moreover, the report delves into the role of innovation and technology, the responsibilities of local governments, targeted investments, and the effective implementation of the New Urban Agenda in promoting sustainable urbanization globally. For a deeper dive into population growth trends and diversity in Kitwe, additional details can be found on Kitwe Wikipedia.
Yes, we found live job(s) for Cummins Inc. in Kitwe.
SERVICE MANAGER jobs are available in Zambia.
Exploring the cost of living in Kitwe. At Expertini.Com for Kitwe , we gauge it based on the percentage of earnings to living costs, typically ranging from 33% to 65% of your monthly income. This analysis empowers you to make informed decisions about your financial planning and lifestyle. Additionally, we recommend consulting with locals before making any moves to a new town.
The average salary range for SERVICE MANAGER in Kitwe varies, but the standard pay scale is rated "Standard" in Kitwe. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
To apply for a job at Cummins Inc. follow the application process following the "Apply Now" button at Zambia Jobs Expertini and also you can visit Cummins Inc. official career page and follow their application process.
Key qualifications for SERVICE MANAGER typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
You can set up job alerts for SERVICE MANAGER in Kitwe by creating a free job alerts on Zambia Jobs Expertini. Our system will automatically notify you when new job listings matching your criteria become available.
Benefits for SERVICE MANAGER positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for SERVICE MANAGER on Zambia Jobs Expertini.
To improve your chances of getting hired for SERVICE MANAGER, consider improving your skills. Also, make sure to check your Resume/CV Score with our free Resume Scoring Tool. Additionally, it is worth noting that Zambia Jobs Expertini has an in-built Resume Scoring tool that will give you the matching score for each job based on your Resume/CV once it is uploaded. This can also help you align your Resume/CV according to the job requirements and enhance your skills if you fall short of them.
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