Overview
Our client, a leading Insurance company, is looking for a Client Relationship Manager to join their team.
Duties and responsibilities include but are not subject to: Build relationships with key employees among customers
Create plans to address clients’ business needs Advise clients on creating profitable processes
Schedule regular meetings with customers to ensure they are satisfied
Act as point of contact for complaints and escalate issues as appropriate
Ensure all KYC compliance is adhered to
Ensure all FIC issues are complied with
Help sales team up-sell or cross-sell services and products
Ensure both the company and clients adhere to contract terms
Study competition to find new ways to retain customers
Set sales and revenue targets and work diligently to meet them
Collaborate with internal teams (Administration, Marketing and Consultancy) to address customers’ needs
Skills A customer-oriented attitude
Excellent communication and negotiation skills
Ability to grasp customer needs and brainstorm ways to fulfil theProblem-solving aptitude
Ability to work well with a team
Qualifications Proven experience as a Client Relations Person
Have a background in customer service and knowledge of our industry
Proven track record of meeting and exceeding targets
Background in customer service; industry knowledge is a plus
Experience tracking relevant KPIs (e.g. customer satisfaction)
Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce) BSc/BA in Business Administration, Marketing or a related field. MBA in Business
administration/ Marketing/ PR/ Client relations & Customer Service will be is
considered desirable